since beginning I was never able ro get them on the phone to discuss any issue except their billing department. On two different occassion this year they've changed my PCP and neglected notifying me.
I would nor get a colonascopy this year because they are contracted with facilities that provide the test in Miami Dade. I was asked to go to a facility 35 miles a way from where I live.
Many of the specialists in my area could not see me because coventry has a very narrow network of doctors. I will not consider them for 2015 and would not recommend them to anyone not even to those who are seeking catastrophic coverage.
Reason of review: Poor customer service.
Monetary Loss: $1800.
Preferred solution: Let the company propose a solution.