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Customer service
Product or Service Quality

since beginning I was never able ro get them on the phone to discuss any issue except their billing department.On two different occassion this year they've changed my PCP and neglected notifying me.

I would nor get a colonascopy this year because they are contracted with facilities that provide the test in Miami Dade. I was asked to go to a facility 35 miles a way from where I live.

Many of the specialists in my area could not see me because coventry has a very narrow network of doctors.I will not consider them for 2015 and would not recommend them to anyone not even to those who are seeking catastrophic coverage.

Reason of review: Poor customer service.

Monetary Loss: $1800.

Preferred solution: Let the company propose a solution.


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