Not resolved

Returning Customer, been with Coventry 3 years

Related: Coventry Health Care - Had a stroke

I just spent 2 hours 40 minutes on the phone with the second agent, after complaining to manage, both who I could barley understand with a Spanish accent.get some ENGLISH speaking people with no accent to service people.

agent had wrong NAME spelling, Plan number wrong, what a mess.

I'm not sure she copied the correct information and put it in my application form.

she kept putting the incorrect information in and I had to repeat myself over and over many times.This is the worst experience applying for insurance EVER.

Review about: Coventry Health Care Medicare Advantage Health Plan.

I liked: Company.

I didn't like: Understanding agent heave spanish accent, Resigning up for insurance a w f u l.

Review #956872 is a subjective opinion of a user.

3.5
Product or Service Quality
Price Affordability
Insurance Plans Acceptance
Billing Practices
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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