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I had cataract surgery last october. I paid for my glasses and i am still waitting for reimbursement from conventry. I get a different answer everytime I call. It took forever to get the right documents they wanted because no one was very clear to me on what they...
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#1251891
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Coventry Health Care - Worst help i could get from a company

If a company uses them i wont buy there products or work for that company based on my experience with this company. They are not in the bussiness of helping people they are in the bussiness of making money off of watching patients suffer in pain and collecting money to do it.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1251078
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Had an issue with a copay that was different than the ones in the past. Questioned why is was a higher amount. Contacted customer service and was told I was correct, it would be resolved, and given a reference number. Got another bill from my primary doctor. Called...
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1.0
#1245946
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MY FATHER WAS ADMITTED TO A NURSING HOME FOR ROUTINE & TEMPORARY PHYSICAL THERAPY. THEY DECLINED THE PT AFTER 13 DAYS , I APPEALED TWICE BUT IT DOESNT MATTER IF YOU APPEAL ONCE OR TEN TIMES, BECAUSE THEY REVIEW THE SAME INFO EACH TIME, DOESNT MATTER IF YOU HAVE NEW...
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1.0
I didn't like
  • Horrible customer service no resolution
#1224272
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I was on hold and passed to other people 6 times. still don't have an answer. Spoke to people that can't even speak English..... will have to cancel patient due to the neglect of her insurance company. absolutely disgusted with dealing with them. dealing with the an...
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Anonymous
Coventry CSR

All of our CSR's speak English. Our call centers are in South Carolina, Indiana, and Texas. I don't know what number you're calling, but it isn't Coventry.

1.0
I didn't like
  • Long hold times
  • Customer service
#1170128
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I swear this is the worst insurance company I have ever had. 10/012017 to present there has been a constant hassle over my prescribed medication. I am looking for another insurance company. Coventry Total Care is not a Total Care Company! Now they own CVS PHARMACY, the...
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Anonymous
Coventry CSR

Maybe ask for a tier level exception? Ask for a formulary exception? Appeal the decisions? Have you done any of this, or have you only called us once and then said 'well that'...

1.0
I didn't like
  • Rx coverage
  • Being cheated
#1168566
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Recently enrolled and was happy with the people we talked with. Signed up for Advantra Siiver PPO and also enhanced dental. ID card for Medicare Advantage plan shows group name" Advantra Dental OSB" not "Advantra Silver PPO". The result is confusing when showing the...
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2.0
I didn't like
  • Id card and handling my concern
#1164317
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Social Security Administration changed my Soc Security to my ex-husband's soc Security # because I inquired about spousal benefits. This inquiry was ERRONEOUSLY FILED since my intentions were not to file under my own until 2020. Although I proved to Coventry I was the...
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1.0
I liked
  • Plan
  • Prescription service
I didn't like
  • Poor billing system
  • Customer service
  • Way they treat old people
#1118495
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I joined Coventry Dec 1, 2016 using my rightful soc sec number/Medicare. In April 2017, I made an inquiry to Soc Security about spousal benefits. I received a letter that I did not qualify for spousal benefits. I assumed (which was wrong) that things would go as normal...
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#1118489
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Contact Coventry Health Care

Mailing Address:
Coventry Health Care, Inc.
6730-B Rockledge Drive, Suite 700
Bethesda, Maryland 20817
United States
Phone:
(301) 581-0600
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Coventry Health Care - Horrible customer service

this insurance is a joke. I paid premium through my employer. i am following up the case over a year already with numerous phone call and reference numbers. Every phone call is a difference scenario. Now it seems like I have to pay out from pocket or will be under collection.
#1107588
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