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I was on hold and passed to other people 6 times. still don't have an answer. Spoke to people that can't even speak English..... will have to cancel patient due to the neglect of her insurance company. absolutely disgusted with dealing with them. dealing with the an...
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1.0
I didn't like
  • Customer service
  • Long hold times
#1170128
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I swear this is the worst insurance company I have ever had. 10/012017 to present there has been a constant hassle over my prescribed medication. I am looking for another insurance company. Coventry Total Care is not a Total Care Company! Now they own CVS PHARMACY, the...
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1.0
I didn't like
  • Being cheated
  • Rx coverage
#1168566
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Recently enrolled and was happy with the people we talked with. Signed up for Advantra Siiver PPO and also enhanced dental. ID card for Medicare Advantage plan shows group name" Advantra Dental OSB" not "Advantra Silver PPO". The result is confusing when showing the...
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2.0
I didn't like
  • Id card and handling my concern
#1164317
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Social Security Administration changed my Soc Security to my ex-husband's soc Security # because I inquired about spousal benefits. This inquiry was ERRONEOUSLY FILED since my intentions were not to file under my own until 2020. Although I proved to Coventry I was the...
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1.0
I liked
  • Prescription service
  • Plan
I didn't like
  • Customer service
  • Way they treat old people
  • Poor billing system
#1118495
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I joined Coventry Dec 1, 2016 using my rightful soc sec number/Medicare. In April 2017, I made an inquiry to Soc Security about spousal benefits. I received a letter that I did not qualify for spousal benefits. I assumed (which was wrong) that things would go as normal...
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#1118489
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Coventry Health Care - Horrible customer service

this insurance is a joke. I paid premium through my employer. i am following up the case over a year already with numerous phone call and reference numbers. Every phone call is a difference scenario. Now it seems like I have to pay out from pocket or will be under collection.
#1107588
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called to make a payment customer service told me my insurance was canceled no warning. I was told i will have to wait till November for enrollment period. Doctors on the plan when i bought it were not on there in January . SORRY INSURANCE COMPANY!!!!!!!!! never buy...
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#1096770
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Regional Director, Chris Collins attempted to decieve and *** my father on his policy purchase. After dragging him for six months, he made a 4% on the dollar offer. My 78 year old father accepted the offer. Then two months later Chris had to be contacted by my father...
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1.0
#1079712
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This company is a mess. Got it through the marketplace and the premium was approximately $150 for the first two months. Income changed and APTC changed so premium dropped to $28. Notified marketplace, coventry was notified. Coventry all of a sudden provided a...
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1.5
I liked
  • Customer service reps who genuinely tried to help
I didn't like
  • Billing practices
#1063573
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I had Coventry insurance back in the year 2011-2012. Being self-employed it is hard to find suitable healthcare coverage, and Coventry seemed like the most affordable all the time for me. That is until I wound up in the emergency room having my gallbladder removed...
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1.0
#1050829
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