I have been with them for the past year and a half. I renewed at much higher rates in December to begin January.
They issued the wrong policy Carelink when clearly I paid and requested HMO Bronze Level 20 copay. After advising them they issued a letter saying that they will correct it and issue a new member I D. Ive called 8 times since the middle of December and today 1/29, all times im told that they will issue at times in 7 days at times in 48 hours, etc.
Every time I call they don't know why it has not happened . Spoke with Supervisor and after a few minutes she hung up on me, today I was just hung up again after complaining that I wanted to speak to a manager and be reimbursed my $413.51 taken from my checking account
Reviewer is in unhappy mood. This person is quite happy with some people at customer service and stated that there is a room for improvement of customer service and poor billing system. Please immediately contact the author of this review to discuss problem with delivery of insurance policy and associated monetary loss in the amount of $413. Coventry Health Care needs to issue a full refund according to poster's claims.
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