I called Coventry to ask someone to either mail out or email me an reimbursement form. I decided to have her email it to me so that it would be quicker.
I gave the woman my email address. Many hours later, I notice that the woman didn't email it. I am so mad at her! I ended up having to waste time googling and trying to find a reimbursement form.
I hope the one I printed is the right one. If not then my anger towards this woman will increase. I hate it when someone says they will do something for and they end up doing nothing! No explanation gets offered for something not getting done.
I depend on someone to get something done and she let me down! She was not doing her job well.
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue. This person is overall dissatisfied with Coventry Health Care. The most disappointing about coventry health care medical claim at Coventry Health Care was took multiple calls before problems could be resolved , but reviewer liked customer service reps who genuinely tried to help. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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