Coventry Health Care Medical Claim Reviews

1.7
(5 reviews)
Price Affordability
Value for money
Product or Service Quality
filters
seller:
Show
state:
Show
city:
Show
I called Coventry to ask someone to either mail out or email me an reimbursement form.I decided to have her email it to me so that it would be quicker. I gave the woman my email address. Many hours later, I notice that the woman didn't email it. I am so mad at her! I ended up having to waste time googling and trying to find a reimbursement form. I hope the one I printed is the right one. If not then my anger towards this woman will increase. I...
Read more
Anonymous

Anonymous Why won't anyone answer me and apologize for this inconvenience?? I am going to have report another grievance. I hope that after I change plans next year that I will never ha...

Anonymous

Anonymous This is still unresolved. I asked a second person to send me an email and again no email showed up! I will have to call a third time and monitor the computer while the person ...

3.1
I liked
  • Customer service reps who genuinely tried to help
I didn't like
  • Took multiple calls before problems could be resolved
#945475
We submitted claims for patients but we are not paid.The EOB states codes are wrong, modalities that are covered by patient's plan are not covered, etc. Our codes are correct and the modalities are covered. When customer care is called, they claim that they don't know anything and claim should be resubmitted. When we do this, we still do not get paid. They have a good *** going. We have filed complaints to the company CEO and to consumer...
Read more
Anonymous

Anonymous I am not sure but I'm looking to start the procks of filing one. I have contacted a lawyer.

Had to get health insurance for my wife.Coventry was recommended by agent on healthcare.gov website. Coventry found any reason to deny any of her health claims. Those that they paid on some claims to the provider, they later took the money back.The premiums that we paid them were a total waste of our money. The net result of all this was we were left with over 10,000 dollars in unpaid claims last year.The insurance commission should investigate...
Read more
h.kitchener

h.kitchener Before you purchase insurance you really need to find out what things they pay for; what they don't; and how much your deductibles and co-pays are. You apparently didn't do th...

1.3
I didn't like
  • You want me to pay for a service i cant use
#906831
We have had Coventry for about a year and a half now.Though they have friendly customer service and wait times aren't nearly as long as I expected for phone service, I continue to have to call them or my provider anytime we receive services because they improperly process claims. My wife is pregnant so she has regular lab work and visits, all of which have been provided by in-network providers. However, we still have hundreds of dollars billed...
Read more
Anonymous

Anonymous I thought I was the only one. I am so frustrated with them. My billing is so messed up and I am soo tired of having to call and spend all MY time having to figure out their mi...

This is the worst insurance company I have seen.I have this insurance through where I work. I was admitted to the hospital with IV antibiotics for two days. I received a letter from the Waynesboro Hospital that the insurance company which is Coventry denied the claim as inpatient and that the Waynsboro Hospital was told by Coventry Insurance to submit the claim as outpatient which makes more bills for me to pay. Well then I guess Coventry owes...
Read more
We were customers of Coventry health insurance for years.After many hikes in premiums (in the end we paid around $600/mo) we dealt with several denied claims- denied claims for things like our son getting a strep test. .. that we ended up paying $90 for on top of the co-pay... Many primary care physicians stopped taking Coventry which made it incredibly difficult to make "in-network" appointments.We are sure many other Coventry customers have...
Read more