Product: Coventry Health Care Customer Care Clear all filters (0 of 45 reviews match)
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We paid our first month's premium on Feb 12 which the Marketplace told us to do prior to Feb 15 for March 1 coverage. Effective insurance was to begin March 1 but Coventry pushed it back to Feb 1 and asked for an extra month's premium. We paid in feb for march, paid...
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1.0
Product
Coventry Health Care Customer Care
I didn't like
  • Enrollment department
  • Being cheated
  • Customer service
#634780
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Coventry Health Care Customer Care Review

It is SCAM!I had a free yearly check up. One month later, I had a bill, I have to pay full price. Second, either in network doctors are not accepting new patinets or they do not take my insurance. I have absolutely no choose. And when I called and asked to cancel it. Customer service and rude and loud. She try to find excuse to let me keep it. I will call again.
Product
Coventry Health Care Customer Care
#615627
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This Health Insurance sells you the Heaven when in reality is selling you the ***, took six month to get an appointment. When finally got the appointment doctor wasn't able to see me. Than re schedule for 3 more month just to get some paper works done. Customer service...
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Anonymous
Anonymous

How did you get that solve!??? Im going insane

Product
Coventry Health Care Customer Care
I didn't like
  • Plans
  • Poor billing system
  • Customer service
#603039
Reply to reviews
I signed up via OBAMA CARE (my first mistake) and bought a service I didnt receive any bill until Jan 23 of 2015 I paid in FULL the day i received bill waited until Feb 23 for my bill didnt receive. Went online and set up my account found billing and saw that I...
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Anonymous
Jeff

It's not the Marketplace. In our case the Marketplace has everything correct and even told Coventry, in a conference call, that they really need to get this straight. Covent...

Product
Coventry Health Care Customer Care
I didn't like
  • Poor billing system
  • Customer service
#599175
Reply to reviews
The English representative speakers are Grade A trash! They like to belittle you when it's their job to help. They have zero customer service skills and knowledge of how to speak with anyone. They're not going to help you when you submit any hospital claims from and...
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1.0
Product
Coventry Health Care Customer Care
#597102
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This is the absolute worst company & service I've ever dealt with!!! It took probably 20 phone calls (not kidding) just to get the policy terminated after I told them I can not afford it and have a different insurance company. They refused to remove a flag on my...
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Product
Coventry Health Care Customer Care
#595962
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EVERY month I have issues signing in on the Coventry One website to pay my bill! I have reached maximum frustration! I call, and "sympathetic" customer service apologizes, but cannot help. How pathetic. How hard can it be for a website to take my information...
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Anonymous
Carol

I have been trying every site I can find to pay my monthly premium for First Health Part D. I am computer savey, 77 years old and haven't been this "FRUSTRATED" with anything...

Anonymous
Anonymous

I had the same issue. I have to call and make payment very inconvenient.

1.0
Product
Coventry Health Care Customer Care
I liked
  • Agents admit website is a fail
I didn't like
  • Inability to sign in to pay
#586649
Reply to reviews
Said they sent a letter, no letter was sent. They deducted almost twice the amount of my other policy which was 380.00 dollars instead of 200.00. I called customer service. Three times. No Manager called me back and when I called the fourth time? The guy said...
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1.0
Product
Coventry Health Care Customer Care
I didn't like
  • Customer service
#580554
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They renewed my policy without any notice and charged my a lot more than what I was use to paying. On 1/05/2015 i saw that my bank was charged $205.37 I was worried and looked into the charge and saw that it was from Coventry. I called Coventry and was placed on hold...
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1.0
Product
Coventry Health Care Customer Care
I didn't like
  • Slow prior authorizations
  • Customer service
#578698
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Doctors listing Numbers don't work, others said they will not accept this insurance, even though are listed as doing so, coventry charges over $500 and overdraft my account, the customer service hanged up on me, have not seen a dr. even though i Have been paying this...
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Anonymous
worried

signed up for service on dec 6 set up payment for dec 31 figured that would give me coverage starting today the first but apparently they need 3-5 days to join payment with po...

1.3
Product
Coventry Health Care Customer Care
#576743
Reply to reviews